Find answers here to commonly asked Tech questions. If you need more help…
- For help with logging in, using the Member Directory, updating your profile or other aspects of this website write to website@lp2nyc.org.
- For other Tech related matters write to tech@iernyc.org.
- For help with GC provided services (GC email or a GC provided Zoom Account) write to lp2@gc.cuny.edu.
Using this Website
Use the main navigation headings and pages.
Refer to the Sitemap to find all pages on the site in a list format.
Use the Search icon (a magnifying glass) on the top right of any page to the right of your name to search for anything. Just type who or what you are looking for press Return.
Report your concern using the Website Feedback Form. Or email website@iernyc.org directly.
Use the back button on your browser to go back to the last page you were on. You can do this over again to continues going back one pages at a time.
To go directly back to the Home page click on the Lifelong Peer Learning Program logo at the top left of any page.
Note: Tabs in your browser for this site have the distinctive LP icon (also known as a favicon) in your browser. So by looking for the LP icon among your open tabs you can find this site easily.
To be added.
To do this you open each new page in a new browser tab (usually by Right-Clicking on the link) to make it easy to return to the previous page which will still be open in the browser tab to the left. All LP2 pages tabs display the LP2 logo. Alternatively use the back arrow on your browser to return to the LP2 site.
To log in you need to set your own unique personal password. This makes the site more secure and will help keep everyone’s personal information safe.
Visit LP2 login page or click on the word Login at the top left of the blue bar at the top of any page on the site in order to Login OR Reset your Password.
Click on Forgot Password to set your password. There will be prompts that explain next steps. You will enter your personal preferred email; this is the email that is in the Zine Directory. Then check your email for a new link to reset your password. This method makes sure that only YOU are able to reset your password. Just follow the prompts.
Detailed step-by-step instructions are available. They are being emailed to all members. If you need these instructions AND/OR one-on-one help email website@iernyc.org.
Many pdf’s are embedded on a website page and are viewed in a “frame” with different ways to move through and see the pages. The top black bar of the frame has icons that facilitate different ways to view the document. Hover over those icons to see their name are and what they do. Below the most important controls are explained.
Page Controls:
Scroll through pages using your mouse, touch pad, or the up, down, keft, right arrow keys on your keyboard.
Enlarge or reduce the page size using the plus and minus signs in the top bar.
See all pages as thumbnails by clicking the three bar Menu icon on the top left. Then you can Jump ahead or back through the pages by clicking on them or by using your keyboard arrows.
View 2 pages side by side by selecting the 2 page view in the 3 dot Menu on the far right of the top bar.
Download or print the pdf using those symbols on the top right of the top bars.
We recommend that you use the “hamburger” menu (Blue icon with 3 horizontal lines) in the upper right corner of the site to access the page you’re looking for.
You can do this repeatedly, without going back to the home page, and use the back and forward arrows (buttons) at the top or bottom of the screen (depending on your device) to move back and forth between the pages you’ve visited.
You can also open different pages in new tabs and switch between the tabs.
You can always go back to the home page by tapping our logo at the top left of every page of the website.
Login as a Member
The Member Directory (which has updated data for all members) and Faces (which needs many new photos) and the NEW Member Profile Page for each member and the most important member-only pages on the site. Each member can edit their own profile which has space for more information. These pages can not be accessed by anyone else. Members must agree to NOT copy of share any of this information outside the organization.
The Observer Archive is also available to members. This is to prevent members of the public from seeing members’ personal emails, which often appeared in earlier Observers.
To see Member-Only content, specifically the Member Directory and Member Faces and keep this private information secure and not viewable by the public.
The use of unique personal passwords will help keep everyone’s personal information safe.
Logged in members are able to update their own Profiles.
Logged in members are able to add a new photo of themselves.
Help adding new photo: contact website@iernyc.org.
All members can add or replace their photo at any time by going to Edit Profile and following the prompts. Assistance in how to do this will be available on an ongoing basis or by writing to website@lp2nyc.org.
To log in you need to set your own unique personal password. This makes the site more secure and will help keep everyone’s personal information safe.
Visit LP2 login page or click on the word Login at the top left of the blue bar at the top of any page on the site in order to Login OR Reset your Password.
Click on Forgot Password to set your password. There will be prompts that explain next steps. You will enter your personal preferred email; this is the email that is in the Zine Directory. Then check your email for a new link to reset your password. This method makes sure that only YOU are able to reset your password. Just follow the prompts.
Detailed step-by-step instructions are available. They are being emailed to all members. If you need these instructions AND/OR one-on-one help email website@lp2nyc.org.
Visit LP2 login page, click on Forgot Password to reset your password. There will be prompts that explain next steps. You will enter your personal preferred email. Then check your email for a new link to reset your password. This method makes sure that only YOU are able to reset your password. Just follow the prompts.
Detailed step-by-step instructions are available. If you need these instructions AND/OR one-on-one help email website@lp2nyc.org.
Passwords must be minimum 8 characters, contain a mix of uppercase and lowercase characters, contain numeric digits (0-9), contain special characters (eg: [!@#$%^&*()_?£”-+=~;:€<>]).
Member Directory and Faces and Profiles
Each Member has their own Profile Page that is accessible only to logged-in members.
Profile pages contain the information that has always been in the Member Directory with added information fields including your Bio, and Skills. You can edit this information yourself at any time.
Go to your Profile: Clicking the down arrow by your picture in the top right of any screen
Click Edit Profile: Add or Edit your bio, gender, pronouns, and most other fields.
Click Profile Photo: Use your device’s camera to Take Photo or upload one for the Faces page.
Connect with a Click: Member’s Names, Email Addresses and Phone Numbers in the Member Directory are all clickable.
Click a Name to view a member’s full Profile which now include bios, and other fields.
Click an Email to start an email to that member in your default email client.
Click a Phone Number to dial that person from your device. is FAQ?
Use the Search Fields: Enter any or all of the following: a full or partial First or Last Name, a full Zip Code, the Join Date in this format F18 in the appropriate search field.
Note the NEW Bio Field: In the new Bio field enter the name of a school, interests, career, or the like to find one of the over 150 members whose bios are now part of the Member Directory.
Combine searches: A search for Susan AND 10023 will display only members who meet BOTH search criteria.
Click RESET: To start a new search.
Try the Alphabet Index to see all members whose last name begins with that letter.
You can Browse Member Faces to find a familiar member and Click their name to see their full profile.
You can also choose to see faces by gender to make it easier to browse. Or try a first or last name search to narrow the options.
There are some new fields for information in this Member Directory. There are questions about your skills, interests, neighborhood, emergency contacts, and even one for members who have blogs or websites to share those links. Among these may be ones you can’t or choose not to add. That’s ok; you don’t have to add any information that you don’t want to. But the Complete Your Profile widget will still remind you that not all fields in your profile have content. It’s just the way it works. You can ignore it and we hope it is not too annoying.
You can select one neighborhood that you think best suits your address. The NYC Neighborhood map that was used to create the list of neighborhoods has several smaller more specific neighborhoods to choose from, if you want. On the map you can search your address and see exactly what neighborhood it suggests. Just click on the Search Icon (magnifying glass) in the red bar on the top left of the page to enter your address and search. If you need more help write to website@lp2nyc.org.
If your neighborhood is not in the list write to website@lp2nyc.org and we will add it and make sure it appears in your profile.
Protect Yourself from Hackers, Fraud and Scams
If you get an email from a friend or acquaintance or LP2 member that doesn’t sound quite right or is very vague or generic (click this, try this) or asks for help or a favor, it’s probably because they were hacked. DO NOT click links or reply to the email, call them on the phone at the number you know.
If something pops up on your computer telling you there’s a problem and AOL or Microsoft or Apple or someone else wants to help you solve it, it’s very likely FRAUD. Restart the computer without clicking anything in the alert. If you aren’t able to restart the computer, unplug it for one minute. If the message is still there when you restart (or it comes back) you may have already been hacked, immediately get help from someone you trust. Not from anyone who suddenly offers help out of the blue, even Bill Gates himself. If you have a Mac, start by calling Apple tech support at their known phone number, (800) 275-2273.
If someone calls and says they are from Amazon, Social Security, IRS, Walmart, Microsoft, Apple, a bank or credit card company, it’s a scammer. Those companies do NOT call customer about problems on orders or even possible fraud. They write or email or in some cases text. And be aware that you can NOT trust the phone number displayed on a phone call or text — your phone may display a real company name or phone number. It might even look like your broker at Citibank calling. Let it go to voicemail, then if they leave a message that seems legitimate, don’t click the message or phone number to call them, instead dial their real number that you already have in your address book or on your statement, or the number on the back of your credit card. Or login and check your order history on Amazon or Walmart. ip
You may get legitimate fraud alerts via text or email from companies that you already do business with, such as credit cards. But they could also be scammers. DO NOT click on any links in those messages. If it looks like a real message from your real credit card company asking if an order that you did just place is fraud, you can reply yes or no. But DO NOT click links or call back the number that texted you. Call the number on the back of your credit card or login to your Amazon or other account manually and check your order history. A link can look like apple.com and lead you to fraudulenthacker.evilliveshere.
If any person on the phone or via text or in email or on your computer wants you to login somewhere or give them access or enter your password to fix an urgent problem or send a gift card to someone or needs your social security number, it’s a scam. People wanting gift cards are always scammers. Even if they say it’s to help your granddaughter (can they even name her? Don’t reveal her name.) DON’T GET SUCKED IN.
Good Info on Current Scams and What to Do if Scammed. Yes, sometimes the government is here to help you!
General Tech Help
Outlook Web Access Access to your GC email from any Internet location using a standard web browser.
Self Service Tech Support Your first point of contact for all technical issues.
Self-Service Password Reset Use This Service To Change or Reset Your GC Network Credentials.
IT Service Catalog and GC Portal: For a detailed explanation about the services above and more
Visit these page: Website Help and Tech Help. Email the Tech Committee with your question.
GC Mail
To login to your GC email go to the GC Outlook Web App and use your IT credentials (network ID and password). Your network ID is the first part of your GC email. You can find your GC email in your profile in the Member Directory on this site when you are logged in. See next question regarding resetting your password.
Note that periodic Password Resets are required by the GC.
For help with any aspect of your GC email write to Engagement@gc.cuny.edu for assistance.
The Password Reset Service and can be accessed here; https://passwordreset.gc.cuny.edu/
This page will allow you to change your Graduate Center password if you have forgotten or lost your password, by entering the following: EMPLID, Month of Birth, Year of Birth, Email Address (personal).
The EMPLID was sent to your personal email address on July 9, 2020. The subject line was Your employee ID Number at the Graduate Center. If you can’t find your EMPLID, send an email to Engagement@gc.cuny.edu and ask for your Employee ID.
Under the Mail menu, select “Add Account…”
On the next screen, choose Exchange as the type of account.
Then enter your CUNY email address and password.
NOTE: The “Add Account…” option may be in a different place on some Window’s PCs, but it’s somewhere in the settings for the Mail program.
This depends on what app or tool you use to get your emails. If you use Gmail on your browser follow the instructions below. If you need instructions for another email application or tool contact website@lp2nyc.org and we will attempt to add those here.
Gmail: has built-in functionality that allows you to check emails from external accounts using thePOP3 email protocol. To add an email hosted here in your Gmail interface, follow the steps below for both Incoming and Outgoing email :
Incoming Mail Configuration
Sign in to your Gmail Account.
Click the gear icon -> See all settings.
Go to Accounts and Import.
Under the section Check mail from other accounts, choose Add a mail account.
Enter your Email address (e.g. user@yourdomainname.com).
Click Next.
Username: enter your GC email address (e.g. user@gc.cuny.edu)
Password: enter the password for the above email address
POP Server: enter mail.gc.cuny.edu
POP3 port: enter 995
Leave a copy of retrieved message on the server can be selected if you wish to save your messages on the server as well.
Check Always use a secure connection (SSL) when retrieving mail.
Click on Add Account.
Continue with the SMTP server setup if you want to send mail from your email address:
Outgoing Mail (SMTP)
Select Yes, I want to be able to send mail as user@gc.cuny.edu
Choose if you will use this address as an Alias.
SMTP server: Use the same secure server as you did in the incoming settings configuration.
SMTP port: 465
Username: enter your full email address (e.g. user@gc.cuny.edu).
Password: enter the password for this email account.
Check the Secured connection using SSL option as well.
Click on Add Account.
Gmail will send you a verification email that you have to approve, so you can use the SMTP functionality.
Zoom
The ZOOM Help Center online has very clear instructions and videos organized by topic. You can search for the specific issue you need help with. This is the best place to start because it is kept up to date with any changes to the latest version of Zoom.
Here are links to the areas we think are most valuable for those members who use Zoom just to attend Study Groups:
Getting started guide for new users
Learn the first steps of creating and using your Zoom account.
Forgot my password
Learn how to reset or resolve your password issues.
Weekly live trainings
Join us for a live training to learn the basics of Zoom and ask questions live.
Video tutorials
Check out these quick videos to help you get started.
Frequently asked questions for users
Here are answers to some common questions asked by Zoom users.
Getting started on Windows and Mac
Learn how to use the Zoom desktop client for Windows and Mac.
Getting started with iOS
Learn how to use the Zoom mobile app for iOS.
Getting started with Android
Learn how to use the Zoom mobile app for Android.
Join a meeting
Learn about how to join a meeting across all of the Zoom platforms.
Join a test meeting
Learn how to join a test Zoom meeting, to test your audio and video.
Virtual background
Learn how to add an image or video as your background in a Zoom meeting.
Optimizing Performance in Low Bandwidth Environments
Recommendations for dealing with low bandwidth when returning to the office or classroom
Zoom Community
Available 24×7 to all Zoom users. Ask questions, find solutions, and collaborate with peers.
The ZOOM Help Center online has very clear instructions and videos organized by topic. You can search for the specific issue you need help with. This is the best place to start because it is kept up to date with any changes to the latest version of Zoom.
Here are links to the areas we think are most valuable for COORDINATORS after they are familiar with being a participant.
Getting Started with Zoom Meetings
50 min Video Training
Audio, Video, Screen Sharing Support
Many help articles to help you use the most up-to-date solution.
Zoom Meetings Advanced Training
50 min Video Training on Advances topics; Breakout rooms, Live transcript, Polling, Recording, Co-Hosts, and More
Three Ways to Use Polls in Meetings
Video on Using Breakout Rooms
40 minute Video Training
Zoom Community
Available 24×7 to all Zoom users. Ask questions, find solutions, and collaborate with peers.
Scheduling meetings
Learn how to schedule a meeting across the Zoom platforms.
Inviting others to join a meeting
Learn how to invite others to join your scheduled or in-progress Zoom meeting.
Sharing your screen
Learn how to share your screen during a Zoom meeting.
Optimizing Performance in Low Bandwidth Environments
Recommendations for dealing with low bandwidth when returning to the office or classroom
Discussion
Coordinators spend a few minutes in the first session discussing general rules for discussion including hand raising, waiting to be called on, not interrupting, and norms for disagreeing with others. In lively discussions, participants challenge ideas expressed by others, but don’t criticize or demean the person. We disagree without being disagreeable.
Video
Out of respect for the coordinator and class members videos should be turned off only sparingly and briefly: nobody wants to speak to a black box with a name on it. It makes for a much better discussion if you can see faces and expressions.
Chat
Please do not use “Chat” to send a message to everyone or in a private chat (the equivalent to passing notes in class). These messages can be distracting. If you have something to say, raise your hand and wait until you are called on.
The detailed guide Getting Started with Zoom for Study Group Coordinators (53 pp) provides an overview of all the basics a coordinator needs to know: Zoom login, settings, scheduling, inviting members, meeting controls and management, viewing options, security, hand raising, screen sharing, classroom participation, advanced options, and MORE. Easy to find what you need. Enabling Mac screen sharing for zoom a short simple guide with pictures.
See Recommended Zoom Settings a simple visual aid to help you pick the best settings for your GC Zoom Account.
Use Enabling MAC screen sharing for zoom a short simple guide with pictures.
Use the short Breakout Room Guide.
Use Sharing Google Doc Link a short simple guide with pictures.
Use Enable Closed Captions a short simple guide with pictures.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
